Tots 'n' Teens Pediatrics provides phone triage services to our patients Monday through Friday for 8:00 AM to 4:45 PM. Our Medical Assistants have been trained to help you determine if your child needs an appointment for a sick visit or ongoing concern and to answer any questions regarding your child's health. All phone calls are documented in your child's electronic medical record and reviewed by a physician. If at any time you wish to speak directly to a physician or nurse practitioner, please let the medical assistant know. Please understand that the providers must give first priority to the patients in the office and will return your call as soon as possible.